Prior to joining TVRLS, he was working with TATA Teleservices as a Trainer for Kerala circle. He has conducted soft skills and sales related training programs for retail, inbound and outbound sales staff in this role. He has the distinction of having cleared internal certification for Inbound, Outbound and Retail verticals of Mobility business in the shortest time. He has worked with managers on specific interventions aimed at improving the performance of sales staff. He also played a key role in roll out of new programs and onboarding of new channel partners in the circle. As part of the Sales, Service and Retail Team at TATA Teleservices, hehad participated in assessmentsof retail employees of the Tamil Nadu Circle, as an internal assessor. These assessments were conducted to assess retail employees against the competencies defined for the level.
As a Senior Consultant at TVRLS, he is actively involved in the design and execution of key Talent Management and OD interventions. He also regularly takes sessions for the flagship certificate courses on, “Competency Mapping” and “Designing and Implementing Assessment Development Centers”.
He has also facilitated sessions for 360 Degree Feedback and Competency Mapping certificate courses for MBA students.
EDUCATION, ACCREDETIATIONS &CERTIFICATIONS
- Michigan State University, School of Labor and Industrial Relations – Masters in Human Resources and Labor Relations. As a Research Assistant conducted aComparative analysis of Contracts between Support staff unions and Universities across US
- University of Kerala – Bachelors in Technology (Production Engineering)
- Memberof Aastha Foundation
- Aastha Foundation – Internship in Human Processes and Facilitation
- TVRLS -Certificate program in Competency Mapping&Designing and Implementing Assessment and Development Centers
- Montfort College – Certificate Course in Counseling Psychology
- Behavioral Training programs
- Competency Mapping
- Competency Assessment through Assessment Development Centers& BEIs
- Developing Job Descriptions
- Facilitating Individual Development Discussions
- HR& Training process mapping
- Job Study
- Leadership development through 360 Degree Feedback